FAQ'S and Terms


  •  to avoid disappointment, please order in advance. approx  TWO week or 14 days in advance. the earlier the better.
  •   we can however slot your order in as little as 2 days, provided that we are not fully booked for the requested date. give us a call to inquire about availability.
  •   we accept orders by email & phone. An invoice will be emailed/faxed if requested. 
  •  A 50% deposit is required to secure ALL orders, no deposit, no baking.
    --> full payment is required when collecting orders and cash on all deliveries.
    • please check your order/invoice thoroughly before making payment. this is important as no changes will be entertained once payment/deposit has been made.
    • all orders are final once payment/deposit is made, strictly no change within 3 days before pickup/delivery)
    • orders may not be decreased because unfortunately, balance cannot be refunded.
    • in the case where changes are approved and an order is increased from its original quantity, the new balance must be settled within 24 hours via payment at the shop or by bank transfer. same goes for any 'changes' surcharge billed to the customer. customers will be advised on our bank account details and receipt of payment accordingly.
    -->cancellation • all orders are non-exchangable, non-changable, non-transferable and non-refundable. • 50% cancellation fee is applicable for all cancellations. • no refund will be given if cancelled within 2 days before pick up/delivery date. -->
    • customer is responsible for their own timely collection. • PLEASE present your receipt/invoice upon collection, otherwise we cannot allow collection. if you are appointing someone to collect on your behalf, please pass the receipt/invoice to them. in the case of loss of receipt/invoice, please prepare a letter with your name, phone no, identification and bill number (if any) for collection. • cupcakes are extremely fragile, please handle with extra care. we will not be held responsible for any damage caused by improper handling by the customer. thank you for understanding :) *terms & conditions are subject to change without prior notice. please respect our policy as it is implemented for smooth operations aiming at customer's satisfaction. every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. if you have noticed that we have made a mistake with your order, please email us at info@whimsicalcupcakes.com, and we will look into it

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